Purchase
Shipments to our customers are sent in cooperation with InPost – in the form of parcels to parcel machines or courier shipments, and the Polish Post Office in the form of registered letters or courier shipments.
Time from order to delivery is 48h, we work 6 days a week.
Individual delivery times depending on the type of shipment are:
InPost parcel machines- 1-3 working days
InPost courier- 1-3 working days
Poczta Polska registered mail- 1-5 working days
Poczta Polska courier – 2-5 working days
Shipments have unique tracking numbers and are monitored.
Of course we accept returns of orders – in case of cancellation of the order please contact us:
Translated with www.DeepL.com/Translator (free version)
- phone number: +48 537327237
- e-mail: contact@sowelonutrition.com
Depending on the size of the order, products are packaged in discreet envelopes with damage protection, or in cardboard boxes.
The packaging we use is recycled and can be recycled and reused.
Payments
The payment providers are Pay Pal and PayU, you can find detailed information on:
https://poland.payu.com/
https://www.paypal.com/pl/home/
As a document of purchase we send a receipt or vat invoice – the desire to receive the invoice should be signalled at the time of purchase of the product, in the purchase form, in the case when we receive this information after the purchase, despite our sincere desire, we may not be able to issue the invoice – orders are fiscalized in the system in the automated processes.
Returns
The customer can return the purchased products within 30 days from the date of delivery.
Returned goods can not bear traces of opening, wear, manipulation, damage to packaging.
The return is carried out at the expense of the buyer.
Seller agrees to transfer funds to the customer’s account within 7 working days of receipt of the package with the returned product.
We try to make payment refunds promptly, they are made after we receive the shipment and inspect the product for damage. So please allow up to 24 hours after the return arrives at our company for delivery and possible inspection.
Yes, the customer can cancel the order at any time, in case the shipment is not sent, the customer receives a full refund, if the shipment is sent, we reserve the right to keep the shipping costs. If the shipment is received, any refund will be at the buyer’s expense.