{"id":57,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-fashion\/?page_id=57"},"modified":"2022-01-17T13:36:09","modified_gmt":"2022-01-17T12:36:09","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sowelonutrition.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"[vc_row et_full_width=&#8221;true&#8221; et_row_padding=&#8221;true&#8221; full_height=&#8221;yes&#8221; parallax=&#8221;content-moving&#8221; css=&#8221;.vc_custom_1637268569645{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-image: url(https:\/\/sowelonutrition.com\/en\/wp-content\/uploads\/2021\/11\/BMB6224-p-scaled.jpg?id=5472) !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column et_column_color=&#8221;et-light-column&#8221;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-4 vc_col-md-6&#8243;][vc_column_text css=&#8221;.vc_custom_1638794569071{margin-top: 20px !important;}&#8221;]\n<h1>FAQ&#8217;s<\/h1>\n<h4><\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1579116490670{padding-bottom: 80px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text]\n<h3>Purchase<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;What delivery methods are available?&#8221; tab_id=&#8221;1522322738673-aea3abb5-b800fe1b-0bf9&#8243;][vc_column_text]Shipments to our customers are sent in cooperation with InPost &#8211; in the form of parcels to parcel machines or courier shipments, and the Polish Post Office in the form of registered letters or courier shipments.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long will it take to receive my package and can I return it?&#8221; tab_id=&#8221;1522322738697-88e8c59b-62ccfe1b-0bf9&#8243;][vc_column_text]Time from order to delivery is 48h, we work 6 days a week.<br \/>\nIndividual delivery times depending on the type of shipment are:<br \/>\nInPost parcel machines- 1-3 working days<br \/>\nInPost courier- 1-3 working days<br \/>\nPoczta Polska registered mail- 1-5 working days<br \/>\nPoczta Polska courier &#8211; 2-5 working days<br \/>\nShipments have unique tracking numbers and are monitored.<\/p>\n<p>Of course we accept returns of orders &#8211; in case of cancellation of the order please contact us:<\/p>\n<p>Translated with www.DeepL.com\/Translator (free version)<\/p>\n<ul class=\"contactPage__list\">\n<li class=\"contactPage__item\"><strong>phone number: +48 537327237<\/strong><\/li>\n<li class=\"contactPage__item\"><strong><strong>e-mail: contact@sowelonutrition.com<\/strong><\/strong><\/li>\n<\/ul>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How are shipments packaged?&#8221; tab_id=&#8221;1522322884722-77aa01b6-d3ecfe1b-0bf9&#8243;][vc_column_text]Depending on the size of the order, products are packaged in discreet envelopes with damage protection, or in cardboard boxes.<\/p>\n<p>The packaging we use is recycled and can be recycled and reused.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1579116498597{padding-bottom: 80px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text]\n<h3>Payments<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;What payment methods are available?&#8221; tab_id=&#8221;1555532166627-d18a27a7-6515&#8243;][vc_column_text]The payment providers are Pay Pal and PayU, you can find detailed information on:<br \/>\nhttps:\/\/poland.payu.com\/<br \/>\nhttps:\/\/www.paypal.com\/pl\/home\/[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What type of document will I receive as proof of purchase?&#8221; tab_id=&#8221;1555532166698-b9e07fe9-85b4&#8243;][vc_column_text]As a document of purchase we send a receipt or vat invoice &#8211; the desire to receive the invoice should be signalled at the time of purchase of the product, in the purchase form, in the case when we receive this information after the purchase, despite our sincere desire, we may not be able to issue the invoice &#8211; orders are fiscalized in the system in the automated processes.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1579116504661{padding-bottom: 80px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3&#8243;][vc_column_text]\n<h3>Returns<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=&#8221;vc_col-lg-6&#8243;][vc_tta_accordion active_section=&#8221;1&#8243; style=&#8221;style2&#8243;][vc_tta_section title=&#8221;Can I return a purchased product?&#8221; tab_id=&#8221;1554865954832-7b4f4f32-3205&#8243;][vc_column_text]The customer can return the purchased products within 30 days from the date of delivery.<br \/>\nReturned goods can not bear traces of opening, wear, manipulation, damage to packaging.<br \/>\nThe return is carried out at the expense of the buyer.<br \/>\nSeller agrees to transfer funds to the customer&#8217;s account within 7 working days of receipt of the package with the returned product.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long do I have to wait for a refund?&#8221; tab_id=&#8221;1554865954888-c3d499b3-2d6e&#8221;][vc_column_text]We try to make payment refunds promptly, they are made after we receive the shipment and inspect the product for damage. So please allow up to 24 hours after the return arrives at our company for delivery and possible inspection.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I cancel my order?&#8221; tab_id=&#8221;1554865954966-a58332cc-34e7&#8243;][vc_column_text]Yes, the customer can cancel the order at any time, in case the shipment is not sent, the customer receives a full refund, if the shipment is sent, we reserve the right to keep the shipping costs. If the shipment is received, any refund will be at the buyer&#8217;s expense.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=&#8221;true&#8221; et_row_padding=&#8221;true&#8221; css=&#8221;.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6&#8243;][vc_column_text el_class=&#8221;postline-large accent-color fancy-title&#8221;]\n<h6>Contact<\/h6>\n[\/vc_column_text][vc_column_text]\n<h2>Any other questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-3&#8243;]\t\t<div id=\"et-button-6a691787bebd7\" class=\"et_btn_align_center animation bottom-to-top\">\n\t\t\t<a href=\"https:\/\/sowelonutrition.com\/en\/contact\/\" class=\" et_btn button et_btn_md solid color-  arrow-enabled \"  role=\"button\" title=\"Contact Us\" ><span>Contact us<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t width=\"30px\" height=\"18px\" viewBox=\"0 0 30 18\" enable-background=\"new 0 0 30 18\" xml:space=\"preserve\">\n<path class=\"handle\" d=\"M20.305,16.212c-0.407,0.409-0.407,1.071,0,1.479s1.068,0.408,1.476,0l7.914-7.952c0.408-0.409,0.408-1.071,0-1.481\n\tl-7.914-7.952c-0.407-0.409-1.068-0.409-1.476,0s-0.407,1.071,0,1.48l7.185,7.221L20.305,16.212z\"\/>\n<path class=\"bar\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1,8h28.001c0.551,0,1,0.448,1,1c0,0.553-0.449,1-1,1H1c-0.553,0-1-0.447-1-1\n\tC0,8.448,0.447,8,1,8z\"\/>\n<\/svg>\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row et_full_width=&#8221;true&#8221; 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